Auto Repair Shop Management Software
We are part of a culture that is fast-paced, with no signs of slowing down. Everyone is busy and trying to find ways to get things done more efficiently and quickly. Any auto repair shop business owner will tell you the more efficiently something can be done, the happier customers will be and the shop will have a healthier bottom line.
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It is no different when it comes to an auto repair shop, It’s essential that your operation is streamlined to get the customers in and out as quickly as possible. Auto repair shop software is the most efficient way to run any auto repair shop.
Customers Value Their Time
One of the complaints every shop owner hears is how much time customers waste getting their vehicle repaired.
Most people are not thrilled about going to an auto repair shop because, depending on what is broken, the repair could take hours. We have all been there before, pulling up to the auto repair shop with a good book or our electronic device to keep us company.
However, using software to manage your auto repair shop makes sense because it will help reduce the wait time for your customers. The purpose of auto repair shop software is to speed up the process of tasks like:
- Checking in customers
- Finding replacement car parts
- Creating estimates for repairs
- Calculating hours for labor
- Assigning technicians
- Communicating updates to customers
All those tasks take time, and taking time to complete those tasks takes away from a company’s profits. The purpose of your business is to provide excellent and efficient service so your shop can maximize profits.
Shop Management Software Saves Time
Using an auto repair shop software program also ensures that your estimates are accurate. Although the human error factor can come into play, the auto repair shop software will be able to give you the most accurate information. The software automatically updates as prices change over time.
Using software to manage your auto repair shop makes sense especially if you use a cloud-based program. As technology evolves, a cloud-based program allows you to store your data in a safe place. No matter what happens to your hardware, your data will be protected and available on any device.
Having the ability to access the software on any device is essential. Your business likely has several employees. Using an auto repair shop software program that is available on any device allows your employees to access what they need from in the shop, office, or in the waiting area.
Additionally, if you only have one or two desktops in the main lobby of your business, and you have five technicians trying to get to work, they can access what they need from a tablet, or an iPad.
Auto repair shop software will give you real-time data on what your technicians are working on and where each vehicle is in the process. For example: vehicle assessment, creating an estimate, waiting for authorization to begin work, waiting for parts etc. There is also a built-in time clock feature that can help the business owner see how long jobs are taking and if their technicians and service writers are making the most of their time
Another benefit to auto repair shop software is that the customer doesn’t have to come into the auto shop and sit for hours on end. Customers can be notified via SMS texting or email with pictures of broken parts, estimates of the necessary repairs, with details breaking down parts and labor, and notifications of when the car is ready to go.
Using auto repair shop software can streamline so many tasks that waste so much time. When your business is being inefficient you are losing money. You are also wasting your customers’ time. Being able to get tasks like repair parts costs and estimates done more quickly you are going to have some very satisfied customers.
When you have satisfied customers you create the best kind of business, repeat business. Your auto repair business will thrive if the customers come back again and again, and if they spread the word that they go to the best and most efficient auto repair shop around.
When their family and friends hear they go to an auto repair shop that can get them in and out quickly, with transparency about what needed to be done, and for a reasonable price, your business just gained a new customer.
Using auto repair shop software will help your company keep up with the most state of the art technology making your company competitive and more profitable.