Every repair shop owner works hard, long hours, and late nights. One thing that every auto shop owner has experienced is when a customer says you damaged their car while you were fixing it.
I have heard of customers blaming everything and anything on the shop that has been fixing their vehicle. You replaced the rear brake pads, so it must be your fault the headlight went out! You know you didn’t touch the headlights and disagree with them which leads to animosity and heated conversations.
Through all the finger-pointing and tracing the source of the issue, rarely, if ever, is it the case that the auto shop owner’s staff was the cause or the reason for the damage.
But customer service does say that the customer is always right, right?
To guard against this situation, shops have a standard practice: Use a vehicle inspection check list to make notes on the condition the car was dropped off in and the condition the car will be picked up in. Paper notes, however, come with their own sets of problems and limitations. First, you’ll need a secure place to keep them. Secondly, paper notes can’t capture all the details because it’s up to the auto repair specialist to mark down what they consider is noteworthy. This is where a visual representation would come in handy. There is also the struggle of storing the physical vehicle inspection check lists and organizing the documents in such a way that they’re quickly and easily accessible — not to mention legible.
Even a simple vehicle inspection check-in has its own set of logistical flows that every auto shop owner must think through. Opting for a digital system and using software-based functionality for onboarding a car is the most conveniently streamlined way to address all these potential issues that come up at every point.
With ProfitBoost’s system, a built-in vehicle inspection page and its features respond to every aspect of on-boarding a new car. It thinks through the workflow, making it easy and efficient to create a ‘vehicle inspection check-in’ process digitally. There is no need to print anything out or rely on hand-written notes. The process relies on your input and begins as soon as the car comes in. iPad or tablet in hand, you’ll open up the vehicle check-in screen and start your inspection process by performing your standard walk-around.
Using your iPad or tablet’s built-in camera, the vehicle inspection check-in page prompts you to take photos of all sides of the vehicle, with extra emphasis placed on documenting damaged areas. These images are then attached to the drop-off part of the check-in and can be retrieved at any time.
The best part? Anyone working at the shop can access your check-in through our auto repair management software, clearly read it back to the customer and provide exceptional service without having to wait for you when your time is occupied.
ProfitBoost’s vehicle inspection check-in process asks you to make notes on the functional aspects of a vehicle (such as the “Check Engine” lights), perform a short test drive, if necessary, and note down any issues during driving (like a wobble in the steering wheel or noises when braking).
For added transparency, and in order to continue building that relationship of trust with your client, our software gives you the option to email these vehicle inspection reports to the car owner. These reports can also be saved for your own records.
A vehicle inspection check-in is different than the DVI. The latter is a more in-depth process and covers a customer’s complaints while also looking for any maintenance or repair needs that the customer may be unaware of.
Vehicle inspections should be used to gain information about the overall health of the vehicle and create a baseline for future visits to the shop. With ProfitBoost, that process is easier than ever. Call today to learn more!