It is important for owners of an auto or transmission shop to avoid costly mistakes. Gaining a good reputation with customers means giving them quality results every time they come to your shop for help. By avoiding these seven big mistakes, you can help your shop stand out.
1. Not Confirming or Misdiagnosing the Problem
One of the first and worst mistakes made in a transmission shop can be a failure by the mechanic to confirm the problem the customer thinks the vehicle has. While you may have a pretty good idea of what is wrong, it is important to confirm that you are right before beginning work.
Making the mistake of not confirming the problem often leads to another big mistake, misdiagnosing the issue. If what you think is wrong is not the cause of the problem, then you could end up wasting a lot of time for both you and the customer. You can’t fix a problem if you don’t know what it is, and not doing the right thing to get the car running properly again can earn you and your auto shop a bad reputation.
2. Not Doing Enough Road Testing
Road testing is an important part of confirming that the vehicle is functioning well. It can be a common mistake by mechanics to overlook this vital step of the repair process. A good transmission shop should perform road testing, even for minor repair jobs.
3. Relying Only on New Parts
Another big mistake often made by auto repair shops is to rely on new parts as the solution to every problem. Some mechanics go through several new parts trying to fix one issue that could have been solved by repairing or adjusting an old part.
Before replacing anything in a vehicle, a skilled mechanic should determine whether anything can be done for the old part. Not only does this usually reduce costs for the customers who have to pay for the work, but it will also help build your reputation as a great mechanic.
4. Not Doing a Thorough Job
While it can be tempting to do only the bare minimum of work to patch up an issue, this usually isn’t enough. Taking shortcuts or rushing through work can lead to low-quality results and disappointed customers. By doing a thorough job you can help make sure that the work is done to the best of your ability and that every aspect of the known problem is covered.
5. Making a Mess
In addition to leading to incomplete repairs, being in a hurry can cause other mistakes. From broken parts to messed up electronics to greasy handprints left on the outside of the car, rushed jobs can be messy jobs. There are few things more important than making a good impression on customers, and that can be hard to do when you give the car back to them in worse shape than it was when they gave it to you. Always clean up after yourself before checking a job off as complete.
6. Not Confirming Repairs
It is not enough for the problem to seem fixed; in a good transmission repair shop, the mechanic should always ensure that the issue really is resolved. Giving a car back with the specified issue not actually fixed is a sure sign to customers that your transmission shop is not a good one.
Common mistakes such as not doing enough testing or rushing through work can make your transmission shop look bad to customers. Luckily these mistakes can be avoided by putting some extra time and attention into the vehicles you work on. By giving customers great results, you can help ensure that they’ll keep coming back to your shop for all their future needs.